sixs Terms and Conditions

1. General Provisions

sixs is an online betting and casino platform that provides sports betting, slots, live casino, and fishing game services to users in Bangladesh. These Terms form a legal agreement between sixs and the user.

1.1 Application of Terms

These Terms apply equally to the sixs website, mobile application, and services provided through any other channel. They take effect from the moment a user accesses the platform or creates an account.

1.2 Language and Interpretation

These Terms are written in Bengali and the Bengali version shall be considered final. If any discrepancy arises between a translation and the Bengali version, the Bengali version shall prevail. sixs reserves the right to make the final interpretation of any term.

1.3 Legal Capacity

To use sixs services, a user must be legally capable of entering into a contract and must be at least 21 years of age. Creating or managing an account on behalf of a minor is strictly prohibited.

2. Account Registration

Each individual may open only one account on sixs. If multiple accounts are found to be operated by the same person, sixs reserves the right to suspend or close those accounts and forfeit any funds held in them.

2.1 Registration Information

Information provided at the time of account opening must be accurate, complete, and up to date. Accounts may not be created using false or misleading information. If any details change, the sixs support team must be notified promptly.

The following information must be provided accurately at registration:

• Full name (matching your national ID card or passport)
• Date of birth (must be at least 21 years of age)
• Mobile number (active and personal)
• Email address (active and personal)
• Payment method details (bKash, Nagad, Rocket, etc.)

2.2 One Device, One Family Policy

If multiple accounts are operated by members of the same household or from the same IP address, sixs may request additional information for verification. This is part of our standard procedure to prevent fraud.

3. Age Verification and Identity Confirmation

All sixs services are for persons aged 21 or above only. At any time after account creation, sixs may request documents to verify a user's identity and age.

3.1 Documents Required for Verification

Any one of the following documents is acceptable for identity verification:

• National ID Card (NID)
• Valid passport
• Driving licence (with photo)

Withdrawals may be temporarily suspended until verification is complete. Submitted documents are stored securely and are not shared with third parties.

3.2 Protection of Minors

If evidence is found that a user opened an account with a false age, that account will be closed immediately and all bonuses held in it will be forfeited.

4. Account Security

The user is responsible for keeping their account login details completely confidential. Passwords or OTPs should not be shared with anyone. Transferring or selling an account to another person is strictly prohibited.

4.1 Unauthorised Access

If unauthorised access to an account is suspected, the sixs support team must be notified immediately. Contact is available 24/7 via live chat or email through the registered mobile number or email address.

4.2 Cyber Security

sixs will never ask for a password or OTP via email or chat. sixs will not be held responsible if a user falls victim to phishing or fraudulent messages — however, our team is always available to assist.

5. Deposits and Withdrawals

Deposits and withdrawals on sixs can be made using mobile banking and bank transfer methods commonly used in Bangladesh.

5.1 Deposit Methods and Limits

The minimum deposit across all methods is ৳300. Accepted methods are: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Once a deposit is successful, the balance is credited to the account instantly.

5.2 Withdrawal Methods and Processing Time

The minimum withdrawal amount is ৳800. Withdrawals can be made using the same methods as deposits — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal processing is generally completed within 15 minutes to 2 hours.

5.3 Identity Consistency

The payment method used must be registered in the name of the account holder. Deposits or withdrawals from accounts in another person's name or a third party's payment account are not accepted.

5.4 Transaction Verification

sixs may take time to verify unusual or suspicious transactions. Withdrawals may be temporarily held during this verification process. Additional documents may be requested if necessary.

6. Bonuses and Promotions

sixs offers various types of bonuses from time to time. Each bonus has its own conditions, and without meeting those conditions it is not possible to withdraw funds earned from a bonus.

6.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. To withdraw the bonus amount, the bonus funds must be wagered 10 times (wagering requirement 10x). Example: a ৳1,000 deposit receives a ৳1,000 bonus, making the total balance ৳2,000, and ৳1,000 × 10 = ৳10,000 must be wagered before withdrawal.

6.2 Bonus Conditions

The key conditions relating to bonuses are:

• A bonus may only be used by the account holder themselves
• While one bonus is active, another bonus of the same type cannot be accepted
• If wagering with bonus funds fails, the bonus will be forfeited
• sixs reserves the right to modify or cancel any bonus offer
• If bonus abuse is found, the account may be closed

6.3 VIP Cashback

The sixs VIP programme has four tiers: Bronze — maximum weekly cashback of 0.4%; Silver — 0.8%; Gold — 1.1%; and Platinum — 1.5%. Cashback is calculated on the total net loss for the week. Example: a Gold member with a net loss of ৳20,000 in a week will receive ৳20,000 × 1.1% = ৳220 cashback.

7. Betting and Game Rules

All bets placed on sixs are considered final. Once a bet is confirmed it generally cannot be cancelled, though sixs may use its discretion in specific circumstances.

7.1 Technical Errors

If a technical fault in the game or betting system causes an incorrect result to be displayed, sixs reserves the right to void or correct that bet. If an abnormal win is recorded due to an error, sixs may deduct that amount from the account.

7.2 Game Provider Rules

Games available on sixs are operated under the rules of third-party software providers (Pragmatic Play, PG Soft, Evolution, JILI, Spribe, etc.). The RTP and rules of these games are set by the providers and sixs does not control them.

7.3 Sports Betting

When placing bets on cricket, football, and other sports, the odds displayed by sixs are final. sixs follows a separate policy regarding refunds when a match is cancelled or postponed. In multi-bets, if one selection loses, the entire bet is lost.

8. Prohibited Conduct

The following activities are strictly prohibited on sixs and if detected may result in account closure and forfeiture of funds:

• Creating multiple accounts or using another person's account
• Exploiting the bonus system to gain unfair advantage (bonus abuse)
• Using fraudulent payment methods
• Using software or automated tools to place bets
• Harassing other players or sixs staff
• Using the platform for money laundering or illegal financial activity
• Deliberately exploiting system vulnerabilities or bugs

If sixs believes a user is gaining an unfair advantage or manipulating the system, sixs reserves the right to close that account without providing a reason.

9. Responsible Gaming

sixs believes that gambling is a form of entertainment — not a source of income. We want every player to enjoy themselves within their own limits. You can find detailed guidance in our responsible gaming guidelines.

9.1 Self-Control Tools

Users can set deposit limits, activate a temporary break (cooling off), or enable self-exclusion from their account settings. Once self-exclusion is activated, it cannot be reversed before the set period ends.

9.2 Support and Resources

If you have any concerns about gambling, contact our 24/7 support team in Bengali. If gaming is causing financial or mental health difficulties, please seek professional help.

10. Privacy and Personal Data

Detailed rules on the collection, storage, and use of users' personal information can be found in our Privacy Policy. The Privacy Policy is an integral part of using sixs alongside these Terms.

10.1 Use of Information

Information provided to sixs is used only for account management, identity verification, service improvement, and communication. Information is not sold to third parties.

10.2 Cookies and Tracking

Cookies are used on the sixs website to help improve the user experience. Continued use of the site will be taken as consent to the use of cookies.

11. Account Closure and Suspension

A user may request closure of their account at any time through the sixs support team. Before closing the account, any applicable wagering must be completed and the balance must be withdrawn.

11.1 Closure by sixs

If these terms are violated, evidence of fraud is found, or illegal activity is suspected, sixs may close an account without notice. In such cases, the account's funds may be temporarily frozen.

11.2 Inactive Accounts

If an account has had no transactions for a long period, it may be marked as inactive. To reactivate it, you will need to contact the support team.

12. Dispute Resolution

If you have a disagreement with sixs on any matter, please contact our support team first. Most issues can be resolved quickly through discussion. Our team is available in Bengali 24 hours a day.

12.1 Formal Complaints

If a matter cannot be resolved through discussion with the support team, a formal complaint may be submitted. The complaint should include a detailed description, the relevant dates and times, and proof of prior communication. sixs will review the written complaint upon receipt and respond accordingly.

12.2 Dispute Resolution Timeframe

If you have an objection regarding a bet or transaction, you must raise it within 30 days of the event. Claims made after this period may not be considered by sixs.

13. Limitation of Liability

sixs makes every effort to keep its services running reliably. However, sixs will not be liable in the following situations:

• Internet connection problems or faults with the user's device
• Software errors from third-party game providers
• Loss of the user's own password or account credentials
• Service disruption due to natural disasters or unexpected server outages
• Cyberattacks or unauthorised access to systems by third parties

sixs is under no obligation in any circumstance to compensate users for indirect losses or lost opportunities.

14. Changes to Terms

sixs reserves the right to change these terms at any time. For significant changes, users will be notified via their registered email or mobile number. Continued use of sixs after any changes will be considered acceptance of the updated terms.

14.1 Method of Notification

In the event of changes to the terms, sixs will display a notice on the website and/or notify users by email. It is the user's responsibility to review this page regularly.

14.2 Severability

If any provision of these terms is found to be void or unenforceable, the remaining provisions will continue to be in effect. To learn more about sixs, visit our About Us page.

For answers to common questions, see our Frequently Asked Questions page — it covers common questions about accounts, bonuses, payments, and games.